TROUBLESHOOTING: How does MJ Freeway Protect my data?

MJ Freeway takes your data protection and privacy seriously and makes that our first priority.

We start by hosting all of your data on a HIPAA compliant, remote server, instead of on your local computers. This ensures that if your establishment's security is breached, no sensitive data can be taken from the computer itself.

We then require that each user provide an accurate login and password, as well as requiring regular password changes that meet standard password requirements.

Once you are live and using our software, our employees have no access to your system without your express permission. In order to log into your system, a logged in user must provide us with a support code, which much match exactly with what the system has generated.

We also provide our clients with additional tools to control who has access to your system, and from where.

An administrator can de-activate other users at any time using the Manage Users task, as well as control what functions that user can access.

Click here for more information about the Manage Users task:

Login Limits allow you to prevent non-administrator users from logging in from devices that you do not pre approve. How login limits function is explained in detail in the Knowledgebase article linked below.

This functionality allows you to, at any time, de-authorize all devices at any moment, as well as logging out all other users. With this enabled, should your workstations or devices be stolen or lost, you may protect your data with the push of two simple buttons.

Click here for more information about Login Limits:

Finally, the owner of a company may optionally reset their site. This site reset deletes all MJ Freeway data, allowing for a clean restart of a company, or keeping your data from falling into the wrong hands.

Only the owner of a company may perform this function, and that owner must be established with MJ Freeway. This requires that you provide proof of ownership documentation, as well as a written request stating which user should have this permission.

Click here to submit a ticket, or send an email to if you would like to activate this functionality.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request