Now is an exciting time for our industry. We’ve been hard at work to provide you with more features than ever before, while continuing to enhance your overall experience with MJ Freeway, from start to finish.
At the same time, we know the operating environment has been difficult recently, and MJ Freeway’s uptime reliability has suffered as a result. We know this has impacted you, and, as a result, we have a laser focus on improving to ensure your continued loyalty.
As proof of this commitment, we have selected and are in the process of rigorously load testing a massively expanded new hosting environment for MJ Freeway. We have engaged the best experts in database architecture and SaaS solution providing to ensure the environment is capable of not only providing you with the level of service you expect today, but also capable of growing with you for the years to come. We’ve also strengthened our internal resources to maintain our current system at the highest possible level of responsiveness for the next few weeks until the transition to our new environment is complete.
To ensure that we are able to provide the best possible level of system responsiveness over the next weeks, we may need to disable legacy reports within the software during peak transaction times. The reporting engine and closing reports will remain available during those times. Please contact firstname.lastname@example.org or see our knowledgebase article for assistance with the reporting engine: http://support.mjfreeway.com/hc/en-us/articles/201478820-Reporting-Engine-Overview.
Please know that our team is working around the clock to fully load test and build-out the new environment so that we can responsibly and seamlessly port you to the new environment.
We want to wholeheartedly thank you for your business and, on behalf of the entire MJ Freeway team, express our appreciation for being a loyal customer. The reason we exist is to deliver the service that you trust and deserve. Your satisfaction is truly our top priority.
Amy Poinsett & Jessica Billingsley